Your privacy is our priority

1 About This Policy

7k77 ("we", "our") operates a safe and reliable online gaming platform for Bangladeshi players. This privacy policy explains how 7k77 collects personal information from its users ("you", "your"), the purposes for which it is used, who it is shared with, and how it is kept secure.

By accessing our platform, creating an account, or using any of our services, you consent to the data processing practices described in this policy. If you do not agree with this policy, please refrain from using our services.

2.1 Personal Information Provided Directly by You

When you register an account at 7k77 or use our services, the following types of information are collected:

• Full name and date of birth
• Valid email address and mobile number
• Residential address and national identity card details (for KYC verification)
• Payment information — bKash, Nagad, Rocket, or Upay account numbers
• Password (stored in encrypted form, never in plain text)
• Support requests and communication history

2.2 Automatically Collected Information

When you use our platform, the following information is automatically collected through technical means:

• IP address and geographic location
• Browser type, operating system, and device information
• Session logs, login time, and logout time
• Pages visited, links clicked, and time spent
• Game play history, bet amounts, and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases 7k77 may also receive information from third parties, such as:

• Payment processors — for transaction verification (bKash, Nagad, Rocket, Upay)
• Identity verification services — as part of the KYC process
• Anti-fraud systems — for detecting and preventing fraud
• Marketing partners — only with your consent

3.1 Service Operation & Improvement

7k77 uses your information for the following legitimate purposes:

• To create, manage, and verify accounts
• To provide gaming services, live casino, and sports betting features
• To process deposit (from ৳100 via bKash, Nagad, Rocket, Upay) and withdrawal transactions
• To manage the distribution of bonuses, promotions, and VIP rewards
• To identify and resolve technical issues on the platform
• To personalize the user experience

3.2 Security & Legal Compliance

To maintain a secure environment, 7k77 uses information for the following purposes:

• Prevention of account fraud, money laundering, and other illegal activities
• Age verification — only those aged 21 or above may use the services
• Implementation and monitoring of responsible gaming policies
• Compliance with applicable legal obligations and regulatory guidelines
• Establishing, enforcing, or defending legal claims

3.3 Communication & Marketing

Subject to your consent, 7k77 may contact you regarding the following:

• Important account-related notifications and updates (without requiring consent)
• Information about new games, bonus offers, and promotions (consent required)
• System maintenance and service change notifications
• Responses and follow-ups to support requests

4.1 Sharing Information with Third Parties

7k77 does not sell your personal information to third parties. However, limited information may be shared with trusted partners to provide services, such as:

• Payment gateway providers (bKash, Nagad, Rocket, Upay) — to complete transactions
• Technology service providers — for hosting, cloud storage, and data analytics
• Identity verification agencies — for the KYC process
• Game software providers — when needed to verify game records

All partners operate under strict confidentiality agreements and may only use your information for specified purposes.

4.2 Legal Disclosure Obligations

In the following circumstances we may be legally required to disclose information:

• Court orders or lawful directives from government authorities
• Investigations related to prevention of terrorism or money laundering
• To protect the rights, property, or safety of ourselves or others
• For the purpose of detecting and preventing fraud

In the event of such disclosure, 7k77 will endeavor to notify you in advance where possible, unless prohibited by law.

5.1 Technical Security

7k77 uses industry-standard security technology to keep your information safe. The key components of our security framework are:

• SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption
• Password Hashing: Passwords are never stored in plain text, using the bcrypt algorithm
• Firewall Protection: Advanced firewalls and intrusion detection systems
• Regular Security Audits: Periodic security testing by third-party specialists
• Data Backup: Encrypted backups stored on secure servers
• Access Control: Staff access to information is limited on a need-to-know basis

5.2 Steps in the Event of a Data Breach

In the event of a data breach, 7k77 will act promptly and notify affected users in a timely manner. We handle such situations by coordinating with our security team, technology partners, and legal authorities as needed.

If you believe the security of your account has been compromised, contact us immediately through our 24/7 support chat or at [email protected].

6.1 Details of Cookie Use

The 7k77 website uses cookies and similar technologies to improve service quality. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: For maintaining login sessions, security verification, and core functionality — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, display settings).
• Analytics Cookies: To understand platform usage patterns and make improvements.
• Marketing Cookies: To display relevant offers — only with your consent.

You can disable all cookies except essential ones through your browser settings. However, this may affect some platform functionality.

7.1 How Long Information Is Kept

7k77 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations:

• Active Account Information: Retained for the entire duration the account remains active.
• Transaction Records: Retained for an extended period in accordance with financial regulatory requirements.
• After Account Closure: Information may be retained for a set period in accordance with applicable legal obligations.
• Marketing Data: Deleted as soon as possible after consent is withdrawn.

After the designated retention period, information is securely deleted or anonymized.

9.1 Age Restrictions

7k77 provides services only to those aged 21 or above. We do not knowingly collect personal information from any person under the age of 21.

An age verification process is followed during account registration. Age is confirmed through our KYC process based on a national identity card or other valid documents.

If a user is found to be under 21 years of age, their account will be immediately closed and the collected information will be deleted.

10.1 Notice of Changes

7k77 may update this privacy policy from time to time due to business needs, legal changes, or technological developments. In the event of changes, we will notify you in the following ways:

• The updated policy will be published on the website
• A notification will be sent to the registered email for significant changes
• You may be informed via a pop-up notification at the time of login

If you continue to use the platform after any changes, you will be considered to have accepted the revised policy. Therefore, it is advised to review this policy regularly.

11.1 Privacy-Related Requests

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact 7k77 through the following:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform
• Support Language: Bengali & English

We will process your request as quickly as possible. For complex requests, additional information may be asked for identity verification.